Frequently Asked Questions
If you have any unanswered questions simply email
support@trustedpropfunds.com and we’ll aim to reply within 24 hours..
General
At TFP we offer multiple options with specific requirements in order to pass each challenge. We offer some of the best conditions in the industry with more than fair rules—simply complete each objective and we will grant you access to your TPF simulated funded account!
Great job!
Please send an email to support@trustedpropfunds.com and include the following information:
1. Account name
2. Account number
After reviewing your account, we will contact you with the next steps.
Kindly allow up to 24 hours before sending any follow-up emails.
If you happen to breach any of the Trading Objectives, that particular account will be automatically invalidated and loses eligibility to continue in the Evaluation Course. If the breach happens on your SIMULATED FUNDED ACCOUNT, the corresponding SIMULATED FUNDED ACCOUNT agreement will be terminated. You can always try again from scratch and order a brand new TPF program if you wish to become our Trader. If you violate the Trading Objectives, your initial fee paid for the Challenge is forfeited so be sure to stay safe and respect the rules. We provide a complimentary retake with a 5% retry discount.
The bond between a trader and our Proprietary Firm is established through the Contract Agreement which will be provided to you upon successful completion of the Challenge and Verification. This agreement, known as the TPF Account Agreement, holds legal weight.
As you place your first trade on the account after purchase.
In our Terms and Conditions, it is stated that all transactions made within trading accounts of our proprietary firm must not interfere with the functioning of the real market. Individual transactions and/or entire accounts could be annulled if this were the case. As for The TFP accounts, these positions would not be subject to a profit split and the contract is at risk of being terminated.
Upon confirmation of a successful payment, you’ll receive your Trading Platform within 10 minutes. Once the payment has been confirmed, you will receive your Trading Platform promptly. If you have not received your account login information for more than 12 hours after the money has been deducted from your credit card/bank account/, check the spam, junk, and promotion inboxes of your registered email. In case you still can’t find your welcome email, please reach out to our live support chat. Provide them with your registered email address and order number, and someone from our Trader Success Team will assist you in getting your login information and getting back on track.
It is crucial to remember that, in leveraged trading, managing open positions and monitoring the necessary margin level at all times is the trader’s responsibility. For all Challenge and Funded Accounts, the Margin Rules are as follows: – Margin Call level – 110% – Stop Out level – 100%. If the margin level reaches 110%, a Margin Call will be triggered and the trader will not be able to open any new trades. If the margin level drops to or below 100%, a Stop Out will occur, at which point MetaTrader will begin closing open positions starting with the least profitable. To manage margin levels, traders may need to reduce the lot size of their positions or decrease the margin they are trading on. It is highly recommended to use proper risk management and utilize stop losses to prevent margin calls on the account. The available margin is based on the current account balance.
Leverage: 1:33 for Challenge accounts and up to 1:33 for Instant and Direct accounts.
Forex Majors: EURUSD, GBPUSD, NZDUSD, AUDUSD, USDCHF, USDCAD, USDJPY.
Forex Minors : EURGBP, EURNZD, EURAUD, EURCHF, EURCAD, EURJPY, GBPNZD, GBPAUD, GBPCHF, GBPCAD, GBPJPY, NZDAUD, NZDCHF, NZDCAD, NZDJPY, AUDCHF, AUDCAD, AUDJPY, CADCHF, CADJPY, CHFJPY.
Commodities: Gold, Silver, Oil.
Major Index Stocks: S&P500, US30, US100, DAX, UK100, F40, JP225, STOXX50, AUS200, .CHC50, ES35, HKCHKD, N25, SWI20, RUS2000
Crypto: BTCUSD, ETHUSD, LTCUSD, ADAUSD, XRPUSD.
We have a unique account metrix system, thanks to which you can monitor all the necessary information about your account in real time directly in the MetaTrader 5 platform.
No, TPF isn’t a broker.
In our commitment to transparency and adhering to the highest standards of security, we are proud to be the first proprietary trading firm to introduce a comprehensive KYC (Know Your Customer) process.
This initiative ensures that every first-time client we collaborate with is verified through our dashboard in advance, fostering transparent interactions and aligning with regulatory standards.
Upon successful completion of your initial verification process, rest assured that there will be no recurring need to submit KYC documents.
Nonetheless, there may be occasional requests to refresh certain documents as they approach their expiry dates, ensuring our records remain current and compliant.
To get verified, we will ask you the following:
- Proof of ID: National ID, Passport, or Driver’s Licence.
- Proof of Address: Recent Utility Bill, Bank Statement, or Internet Bill.
At TFP we offer multiple options with specific requirements in order to pass each challenge. We offer some of the best conditions in the industry with more than fair rules—simply complete each objective and we will grant you access to your TPF simulated funded account!
Great job!
Please send an email to support@trustedpropfunds.com and include the following information:
1. Account name
2. Account number
After reviewing your account, we will contact you with the next steps.
Kindly allow up to 24 hours before sending any follow-up emails.
If you happen to breach any of the Trading Objectives, that particular account will be automatically invalidated and loses eligibility to continue in the Evaluation Course. If the breach happens on your SIMULATED FUNDED ACCOUNT, the corresponding SIMULATED FUNDED ACCOUNT agreement will be terminated. You can always try again from scratch and order a brand new TPF program if you wish to become our Trader. If you violate the Trading Objectives, your initial fee paid for the Challenge is forfeited so be sure to stay safe and respect the rules. We provide a complimentary retake with a 5% retry discount.
The bond between a trader and our Proprietary Firm is established through the Contract Agreement which will be provided to you upon successful completion of the Challenge and Verification. This agreement, known as the TPF Account Agreement, holds legal weight.
As you place your first trade on the account after purchase.
In our Terms and Conditions, it is stated that all transactions made within trading accounts of our proprietary firm must not interfere with the functioning of the real market. Individual transactions and/or entire accounts could be annulled if this were the case. As for The TFP accounts, these positions would not be subject to a profit split and the contract is at risk of being terminated.
Upon confirmation of a successful payment, you’ll receive your Trading Platform within 10 minutes. Once the payment has been confirmed, you will receive your Trading Platform promptly. If you have not received your account login information for more than 12 hours after the money has been deducted from your credit card/bank account/, check the spam, junk, and promotion inboxes of your registered email. In case you still can’t find your welcome email, please reach out to our live support chat. Provide them with your registered email address and order number, and someone from our Trader Success Team will assist you in getting your login information and getting back on track.
It is crucial to remember that, in leveraged trading, managing open positions and monitoring the necessary margin level at all times is the trader’s responsibility. For all Challenge and Funded Accounts, the Margin Rules are as follows: – Margin Call level – 110% – Stop Out level – 100%. If the margin level reaches 110%, a Margin Call will be triggered and the trader will not be able to open any new trades. If the margin level drops to or below 100%, a Stop Out will occur, at which point MetaTrader will begin closing open positions starting with the least profitable. To manage margin levels, traders may need to reduce the lot size of their positions or decrease the margin they are trading on. It is highly recommended to use proper risk management and utilize stop losses to prevent margin calls on the account. The available margin is based on the current account balance.
Leverage: 1:33 for Challenge accounts and up to 1:33 for Instant and Direct accounts.
Forex Majors: EURUSD, GBPUSD, NZDUSD, AUDUSD, USDCHF, USDCAD, USDJPY.
Forex Minors : EURGBP, EURNZD, EURAUD, EURCHF, EURCAD, EURJPY, GBPNZD, GBPAUD, GBPCHF, GBPCAD, GBPJPY, NZDAUD, NZDCHF, NZDCAD, NZDJPY, AUDCHF, AUDCAD, AUDJPY, CADCHF, CADJPY, CHFJPY.
Commodities: Gold, Silver, Oil.
Major Index Stocks: S&P500, US30, US100, DAX, UK100, F40, JP225, STOXX50, AUS200, .CHC50, ES35, HKCHKD, N25, SWI20, RUS2000
Crypto: BTCUSD, ETHUSD, LTCUSD, ADAUSD, XRPUSD.
We have a unique account metrix system, thanks to which you can monitor all the necessary information about your account in real time directly in the MetaTrader 5 platform.
No, TPF isn’t a broker.
In our commitment to transparency and adhering to the highest standards of security, we are proud to be the first proprietary trading firm to introduce a comprehensive KYC (Know Your Customer) process.
This initiative ensures that every first-time client we collaborate with is verified through our dashboard in advance, fostering transparent interactions and aligning with regulatory standards.
Upon successful completion of your initial verification process, rest assured that there will be no recurring need to submit KYC documents.
Nonetheless, there may be occasional requests to refresh certain documents as they approach their expiry dates, ensuring our records remain current and compliant.
To get verified, we will ask you the following:
- Proof of ID: National ID, Passport, or Driver’s Licence.
- Proof of Address: Recent Utility Bill, Bank Statement, or Internet Bill.
Rules
TPF allows the use of Expert Advisors (EAs) on all accounts and all phases, however, there are some restrictions on the types of EAs that are allowed. we prohibit using Martin Gale, High-Frequency Trading, Ultra-Fast Scalping, Latency Arbitrage Trading, Any Tick Scalping Strategies, Copy Trading of other person signals, any Reverse Arbitrage Trading, any Hedge Arbitrage Trading, and the use of any emulators.
We encourage independent traders and thinkers who can manage our capital. Therefore, Copy Trading is allowed only if you are copying from your personal trading account into our funded account or from our funded account into other external accounts.
However, you might need to provide proof of this further down the line showing the MT5 statement of the trading account you are copying from to match with the trading account you manage for us. So, you must prove to us that “you” can trade and not others.
Copy trading is prohibited in the following cases:
– When buying an EA online and multiple traders end up using the same EAs resulting in mirrored trading activity and/or copy trading, where the same trades are taken on more than 2 accounts. In such a case, we would contact you and let you know to terminate using such EA.
– Copying other traders’ trades using Social Trading Tools or other copy trading softwares or using challenge or evaluation pass services.
No.
At TPF, we provide traders with the freedom to choose their trading styles and strategies without any restrictions. However, it is essential to adhere to our terms and avoid any activities that exploit the system or violate fair trading practices. Please take note of the following prohibited actions:
It is prohibited to:
(1) Utilize software, artificial intelligence, ultra-high-speed techniques, or mass data entry methods that may manipulate, abuse, or provide an unfair advantage when using our systems or services.
(2) Perform trades in a manner that contradicts how trading is typically conducted in the forex market or any other financial market, or in a way that raises justified concerns about potential financial or other harm to the provider resulting from the customer’s activities.
(3) Conduct trades that contradict the terms and conditions of the provider and the trading platform.
(4) Execute trades using an external or slow data feed.
(5) Execute trades using an external or slow data feed.
(6) Knowingly or unknowingly use trading strategies that exploit errors in the services, such as price display errors or delayed updates.
(7) Engage in trades, either individually or in collaboration with others, with the intent to manipulate trading, such as entering into simultaneous opposite positions.
(8) Hedging different accounts with other Prop firm similar to TPF.
(9) Martingale – You know that martingale doesn’t work, we know that martingale doesn’t work, it’s not a question of if, but when you lose your account, just don’t trade it.
These guidelines are in place to ensure fair and transparent trading practices while protecting the integrity of our systems and services.
At TPF, we prioritize offering traders the freedom to choose their trading styles and strategies while ensuring a fair and transparent trading environment. To maintain this integrity, we have specific restrictions in place to prevent abusive practices. Please review the following comprehensive list of prohibited trading practices. Failure to comply with these guidelines will result in immediate account termination.
Group hedging, which involves individuals coordinating opposing positions across one or multiple prop firms to manipulate risk, is strictly prohibited.
Purchasing or providing account management services or engaging in prop firm passing services is strictly prohibited.
Sharing your account information or allowing someone else to pass an account on your behalf is not allowed, and any violations will result in the loss of all involved accounts. It is not allowed to mirror trades from another trader or group of traders across multiple accounts.
Yes you can trade news but we advise Traders should be cautious when trading news because the market can be highly volatile and unpredictable during news releases. Economic data, central bank announcements, and political events can all have a significant impact on the market and cause rapid price movements. These movements can be difficult to predict and can result in unexpected losses for traders who are not properly prepared. Additionally, news events can cause increased volatility and liquidity in the market, which can lead to wider spreads and slippage, making it harder for traders to execute trades at the desired price. Therefore, it’s important for traders to have a solid understanding of the potential impact of news events on the market and to have a plan in place for managing risk during these times.
All accounts participating in our challenges must be exclusively traded by the account owner without any changes once a phase has been successfully completed. Failure to comply with this requirement will be considered a violation of the account’s terms.
Additionally, one household, one IP address should equal one trader. Failure to adhere to this rule will result in a breach of all accounts across all parties involved.
TPF allows copy trading from an account that you own and the trades are made by you. It’s permissible to copy trade an account from another prop firm, retail broker, or any external/internal source provided that the trades are your own. However, it’s not allowed to copy trade between two accounts not owned by the same person, this includes relatives and friends, also it’s not allowed to copy trade via EA unless the trades are taken by the same person. Please note that failure to comply with these policies will result in the termination of your account.
Yes! we have no issues with hedging positions. However, you need to be aware that risk is not reduced when hedging positions. Each open position is still considered a new position.
Our data shows that traders who don’t use stop losses tend not to survive long in trading. That’s why we require you to place a stop loss on every trade.
Not using a stop loss is considered a soft breach – it won’t lead to the termination of your funded account, but our risk management system will automatically close trades without a stop loss within 1 minute after placing the trade to ensure proper risk management.
*Please note that any trades closed without a stop loss and in profit will not be counted towards your profit target objectives.
- Direct Funding
- Client Area
- support@trustedpropfunds.com